202-630-7271

FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

How does Stuff Haulers work?


1. You call, email, or text us and describe the item(s), junk, debris, or stuff you need removed and tell us what it takes to access the items: Is stair or elevator access required? Is disassembly required? Is the sofa a sofa bed or a regular or sectional sofa? Is there concrete, bricks, or other heavy material involved? 2. Along with your description you email a photo(s) of the stuff to info@stuffhaulers.com or text the photo(s) to 202-630-7271 and tell us what area you are in and how soon you need it done. 3. We reply with a quote and if you like the quote, we schedule your appoinment, which is scheduled with a 1 or 2 hour window. 4. We send a text when en route with the appoximate arrival time within the arrival window. We text or call to say we have arrived. We greet you with a smile, introduce ourselves, and get to work, seemlessly hauling away your stuff! If your stuff is to be donated, we take it to the donation center (Goodwill, Salvation Army, A Wider Circle, etc.), (if they accept it) we have them fill out the charitable donation receipt with your information. We take a photo of it and email or text it to you for your records.




Is your donation pickup service free?


Our donation pickup service is similar to our junk removal service and is charged at similar rates. The good thing though, is that if your items are accepted by the donation center (Goodwill, Salvation Army, A Wider Circle, etc.), we get the charitable donation receipt for you. We have it completed it with your information, take a photo of it, and email or text it to you for your records.





Billing & Pricing

Minimum fee: $70 

Examples:

*Box spring OR mattress outside your property or on your apartment's dock

A basic dismantled bed frame, curbside or on 1st level of home

*A few curbside boxes or bags

Payments Accepted

We do not accept checks or Bitcoin. Most everything else is acceptable.

Cancellation Policy

We understand that things happen, agendas change. If you need to cancel or reschedule we ask that you apply the Golden Rule and give us as much notice as you would want:-)

Satisfaction Guarantee

If for some reason you are not satisfied with our service, let us know and we promise to do our very best to rectify the situation.

Our Company

At Stuff Haulers we look forward to helping you do two things: 

1. Have a GREAT day!

2. Get rid of the STUFF you want gone!

Alexandria Junk Removal Arlington County Junk Removal  Bethesda Junk Removal Chevy Chase Junk Removal Junk Removal Washington DC Junk Removal Garbage Removal DC Refrigerator Removal DC Garbage Removal Alexandria Deck Removal Arlington Tire Removal Metal Removal

Dirt Removal MD Yard Waste Removal

Serving Your Neighborhood

In addition to DC:

Alexandria

Arlington

Bethesda

Chevy Chase

Del Ray

Hyattsville

Potomac

Upper Marlboro

Washington, DC

Operating Hours

Mon - Fri: 7am - 10pm
​​Saturday: 7am - 10pm
​Sunday: By Appointment

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© 2018 by Stuff Haulers

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